Our Team
Receiving Team
Our dedicated receiving team understands how important this area is. With an average of 15 years of experience among staff, they know that if counts are inaccurate, problems will be exposed down the road. The physical condition of your items is of the utmost importance. That’s why we make it possible to instantly access digital images of damage or packing slips.
Warehouse Team
Once our receiving team has accepted your items, they are passed along to our warehouse team, who inspects them again before placing them in our warehouse. Staff on our warehouse team have an average of 36 years of experience and are also responsible for managing all items moving in and out of our state-of-the-art facilities.
Pick/Pack Team
Our pick-and-pack team has decades of experience. We provide a 100% guarantee that every order is picked and packed correctly, or we will pick up the freight and cost of items.
Production Team
Since 1985, we have seen and built all kinds of kitting projects. No matter what type of kitting project you have, we can provide expert guidance and work together to develop a solution that is on time and within budget.
Shipping Team
Our shipping team excels at utilizing a proprietary shipping platform linked to all carriers. They can provide “Best Way” and “Rate Shop” for each of your orders.
Customer Service Representatives Team
Isn’t open and prompt communication important? Of course it is…but so many companies don’t get it! Our experienced, professional CSRs have decades of experience and are willing to go the extra mile to make you feel comfortable coming to them with any question or concern.
Direct EDJE
Direct EDJE is a software company established on February 1, 1998. Their only mission is to build the best warehouse and order management fulfillment software in the world. And they did! In October 1998, they released the first iteration of Direct Response™, which was deployed using the “SAAS” (software as a service) model. Yes, we’ve been on the cloud since 1998! Our team are pioneers!
Management Team
Since 1985, the management team has steered Direct Resources to its solid footing. Their understanding of fulfillment, customers, and outstanding quality is what sets Direct Resources apart from the rest.
