CUSTOMER SERVICE
713.874.9811
csr@directresources.com
ACCOUNTING
713.874.9818
accounting@directresources.com
RECEIVING
713.874.9812
appointment@directresources.com
SALES
713.874.9810
sales@directresources.com
Get Quick Answers to Your Concerns
Who will handle my account?
You will be assigned a senior customer service representative & backup customer service representative.
Can I visit your facility & take a tour?
Of course! Please bring donuts! We love donuts!!
How quickly will someone return my call on a non-emergency & an emergency basis?
For a non-emergency call, please either email or call your CSR & they will contact you within 1 hour. For emergency matters, please call your CSR on their cell phone.
Can you receive & off-load containers?
Yes, we have a garage that fits 4 – 40 ft containers in a secure & safe manner.
What is your SLA (Service Level Agreement)?
Our standard SLA is in today out next business day. We also have a same day SLA.